Refund policy

At Uvovia, customer satisfaction is our top priority. Due to the nature of our products and for hygiene reasons, we do not accept returns or exchanges unless the item you received is damaged or defective.

Damaged or Defective Products

If your product arrives damaged or defective, please follow these steps:

• Contact Us: Notify our customer service team within 7 days of receiving your order by emailing [insert contact email]. Please include your order number, a description of the issue, and photos of the damaged or defective item.
• Review: Our team will review your request and, if approved, we will offer a replacement or a refund, depending on your preference.
• Return Process: In some cases, we may ask you to return the damaged or defective item. If this is required, we will provide a prepaid shipping label for the return.

Important Notes

• Timeframe: Requests for returns or exchanges due to damage or defects must be made within 7 days of receiving your order. After this period, we are unable to accommodate such requests.
• Hygiene: For the safety and well-being of our customers, we cannot accept returns or exchanges on any products that have been opened or used, unless they are damaged or defective.
• Final Sale: Please note that items marked as final sale cannot be returned or exchanged under any circumstances.

Refunds

If you choose a refund for a damaged or defective item, the refund will be processed to your original payment method within 7 business days after your return is received and inspected. Shipping fees are non-refundable unless the return is due to a mistake on our part.

Contact Information

If you have any questions or need further assistance with a return, please contact our customer service team at [insert contact email].